Position: Redfield Academy Case Manager

Pay Rate: $21.31 - $25.73Status: Non-Exempt

Last Revised: March 2025

Definition:

Redfield Case Managers provide wraparound case management services to youth attending Redfield Academy-an alternative education setting for Washoe County students at risk of dropping out of high school. These students have the opportunity to recover credits and work toward graduation with a traditional diploma, either at Redfield or through re-entry into a traditional school setting.

Case management services emphasize strengths, sustainable solutions, and community support. Case Managers assist youth and families through advocacy, crisis intervention, academic and graduation planning, and facilitation of support systems. Our wraparound model is family-driven, rooted in strengths, and supported by a collaborative team-based approach. Redfield Case Managers also work closely with school district personnel, teachers, and support staff to address barriers to student success.

Supervision: This position has no direct supervisory responsibilities. ________________________________________________________________________________________

Duties:

• Develop a thorough understanding of the agency's mission, strategic focus areas, and overall objectives, actively contributing to their success.
• Read, understand, and consistently apply all agency and department policies and procedures, and adhere to ethical standards and applicable regulations.
• Maintain a comprehensive knowledge of agency programs and community resources to provide accurate information and referrals during case management.
• Participate in program-related activities, including staff and parent meetings, and Redfield events (e.g., field trips, awards ceremonies).
• Conduct intake assessments to evaluate clients' academic, emotional, and social needs, along with family dynamics.
• Create and implement individualized service and graduation plans for students enrolled in Redfield Academy.
• Monitor student progress, collaborate with teachers, and adjust support plans based on evolving needs.
• Attend IEP meetings and advocate for student accommodation and support.
• Provide facilitative case management services to youth and families, including crisis support and de-escalation when needed.
• Guide students and families through systems of education, mental health, housing, and social services.
• Conduct outreach to identify youth in need of Redfield Academy services.
• Participate in truancy-related efforts such as sweeps, School Attendance Advisory Boards (SAAB), and School Attendance Review Boards (SARB).
• Maintain accurate documentation and case notes in designated case management databases, ensuring confidentiality and compliance with agency standards.
• Serve as the Case Manager of the Day (CMOD) as part of a rotation, responding to walk-in clients and calls for service.
• Prepare and submit monthly reports, case summaries, and eligibility documentation for program compliance.
• Provide transportation for youth and families when needed.
• Participate in in-service training and staff development opportunities.
• Perform additional duties as assigned to support the agency's mission and contribute to the overall success of its programs.

Minimum Qualifications Needed

Knowledge of:

• Positive youth development and adolescent behavior
• Education systems, especially for at-risk youth
• Community agencies and resources
• Case management and wraparound principles
• Trauma-informed care and crisis response
• Special education, graduation plans, and IEP processes
• School attendance laws and intervention strategies

Ability to:

• Keep appointments punctually, be organized and demonstrate follow through
• Express ideas clearly and concisely both orally and in writing
• Adhere to schedules and specific timetables
• Use good organizational skills and the ability to be task-oriented
• Work with families of diverse backgrounds and beliefs and adapt service delivery accordingly
• Problem-solve in stressful situations
• Use excellent inter-personal skills, including intangible qualities (e.g., friendliness, openness, non-judgmental attitude, enthusiasm, empathy etc.)
• Work collaboratively with staff, school district personnel, and community agencies
• Perform all job duties including being able to lift up to 40lbs, walking up or down stairs, and sitting at a computer for long periods of time
• Serve as a role model (positive attitude, professional dress, demeanor, and behavior
• Work as a member of a multidisciplinary team

Special Requirements:

• Able to pass complete background check.
• Bachelor's degree preferred in Related Field or equivalent combination of education and experience in early childhood through adolescence.
• Bilingual (English/Spanish) preferred.
• Must have reliable vehicle for work and clean driving record
• Must possess a valid Nevada Driver's License, and proof of insurance for utilizing a personal vehicle for company business.
• Work requires some weekend and evening hours.

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The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of The Children's Cabinet, Inc. that all employees are employed at will of both the employee and The Children's Cabinet.