Position: Case Manager, Safe Place ON CALL

Pay Rate: See description

Last Revised: June 2026 Status: On-Call

Definition:

General Wraparound Case Management

Wraparound Case Management services are available to every child and family receiving support from The Children's Cabinet. Our approach emphasizes strengths, community support, and sustainable, long-term solutions, facilitated through team-based decision-making. These services encompass child and family advocacy, crisis intervention, basic needs security, general support, and streamlined access to resources through closed-loop referrals. Case Managers frequently collaborate with local public service agencies and other nonprofits to address the full spectrum of family needs. Our wrap-around case management model prioritizes four key elements: 1) Family-directed, 2) Driven by underlying needs, 3) Rooted in a strengths-based approach, and 4) Supported by an effective team process.

Safe Place Outreach Case Manager

The Safe Place Outreach Case Manager provides crisis intervention, case management, referrals, and direct services to youth and families referred to The Children's Cabinet. This includes answering the Safe Place Hotline, conducting in-person interventions, coordinating shelter placement, and supporting youth through critical transitions. The Safe Place Outreach Case Manager also plays a key role in outreach efforts to engage community partners and ensure that vulnerable youth can access safe and supportive resources.

Safe Place Outreach Case Manager ON CALL

The On-Call Safe Place Outreach Case Manager is responsible for responding to crisis situations by answering the Safe Place Hotline during overnight, holiday, and weekend shifts. This role involves assessing and triaging crises, providing face-to-face intervention when necessary, and coordinating shelter placement for youth in crisis. This position reports directly to the Program Coordinator.

Supervision:

This position has no direct supervisory responsibilities.

Duties & Responsibilities

The Safe Place Outreach Case Manager On Call will perform all duties assigned to General Wraparound Case Managers, as well as the following:

Crisis Intervention & Direct Support

- Assure the Safe Place Hotline is transferred to the on-call phone at the start of each shift.

- Answer all Safe Place Hotline calls during assigned shifts, adhering to established protocols.

- Conduct crisis intervention triage interviews, gathering sufficient information to determine appropriate responses.

- Respond in person within a reasonable timeframe to crises requiring face-to-face intervention.

- Arrange safe transportation for youth to emergency shelters when necessary.

- Complete face-to-face intake assessments, ensuring the youth's immediate needs are prioritized.

- Facilitate smooth transitions for youth entering shelter, providing necessary support and resources.

- Maintain accurate and timely case notes in the case management system, documenting all interactions and actions taken.

- Complete all required documentation, including CPS reports, police reports, and health screenings, when applicable.

Program Operations & Compliance

- Ensure the Safe Place Hotline is consistently staffed, providing 24/7 crisis support coverage.

- Collaborate with emergency shelters, law enforcement, and other community partners to coordinate services for youth in crisis.

- Request Juvenile Court Automated Tracking System (JCATS) reports for youth seeking shelter services.

- Adhere to all Safe Place policies and procedures, including guidelines for working with vulnerable populations (e.g., CSEC, domestic violence, sexual assault, bullying).

- Participate in ongoing training related to crisis intervention, trauma-informed care, and child abuse/neglect protocols.

- Comply with all Cabinet policies during on-call shifts, including Drug-Free Workplace policies.

- Stay within Washoe County during on-call shifts and keep the on-call phone accessible at all times.

- On-call staff may trade shifts with another qualified team member, provided changes are approved by the Program Coordinator and/or Manager.

- On-call shifts are scheduled as follows:

o Monday through Thursday: 5:00 PM to 8 AM

o Friday at 5:00 PM through Monday at 8 AM

o Holiday shifts as assigned

Compensation & Reporting

- On-call staff will receive $5.20 per hour for each assigned shift.

- On-call staff will receive [$21.73 - $26.25 depending on education and experience] per hour once a call is received, which will be paid at this rate until the incident has been cleared.

- Report either the actual time spent on the call or 30 minutes, whichever is longer, for each call handled.

- For in-person responses, report all time spent responding, meeting the youth, and returning home to ensure proper compensation.

Collaboration & Reporting

- Consult with the Program Coordinator and/or Manager on each Safe Place call to ensure appropriate response and documentation.

- Provide regular updates on service delivery, challenges, and client outcomes to the Program Coordinator and/or Manager.

- Submit a STAT form after every Safe Place call

- Accurately report all time spent on calls and/or in-person responses to ensure proper compensation.

Minimum Qualifications

Knowledge of:

- Crisis intervention techniques and trauma-informed care principles.

- Community resources and shelters available for youth in crisis.

- Child abuse and neglect reporting procedures.

- Case management principles, including intake assessments and referrals.

Ability to:

- Effectively communicate both orally and in writing.

- Maintain professionalism and confidentiality in sensitive situations.

- Remain calm and composed under pressure.

- Work flexible hours, including evenings, weekends, and holidays.

- Adhere to schedules and timetables for shift coverage.

Special Requirements

- High School Diploma or equivalent; two years of relevant experience in crisis intervention or youth services.

- Must be at least 21 years old.

- Must possess a valid Nevada Driver's License and proof of insurance if utilizing a personal vehicle for company business.

- Must pass a comprehensive background check.

- Must have reliable transportation to and from work.

- Must be physically capable of performing job duties, including lifting up to 25 lbs.

- Must accurately document all on-call activities, including time spent on calls and in-person responses.

The Children's Cabinet is an equal opportunity employer and encourages applications regardless of race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation, or beliefs.

It is the policy of The Children's Cabinet, Inc. that all employees are employed at will of both the employee and the organization.