Position: Subsidy Wraparound Case Manager

Department: Supporting Early Education & Development (SEED)

Pay Rate: $23.69 Status: Non-Exempt

Last Revised: 07/2023 Level: 3

Definition

The Subsidy Wraparound Case Manager is a specialist level position who is responsible for assisting clients with intense referral needs in addition to subsidy eligibility. The Wraparound Case Manager will assist clients with any eligibility requirements, referrals to outside agencies, and will follow-up to ensure the client's needs were met.

Supervision Exercised

None

Duties

- Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives. Contribute to the success of these areas.

- Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and CCR&R Program Manual.

- Have a complete understanding of the agency's programs and community resources in order to provide information and referrals to families through case management services.

- Profile and screen for needs of families and provide appropriate referrals to community resources.

- Work with other Children's Cabinet services and community partners to create a closed referral system to ensure the needs of families are met.

- Assist Subsidy clients with emergency needs requests and rental assistance requests when available.

- Attend community outreach events and follow-up with participants afterwards to ensure connection to services.

- Accept and return phone calls from families requesting child care services provide program guidelines, application process and determine initial eligibility for programs.

- Enroll eligible families by obtaining necessary documentation and informing parents of their rights and responsibilities.

- Provide continuing case management service - obtaining updates on employment, training and income; re-certifying families as required by program guidelines; and making referrals to additional community resources and following up with families to ensure they receive the additional services needed.

- Process termination of coverage for families no longer eligible for services, including notification of providers.

- Collect and maintain statistics necessary for program compliance, enrollment options and reports.

- Assist parents with complaints about program and/or child care services, mediate as needed, and advise of proper procedure for resolution of grievances.

- Assist with Child Care Resource and Referral process as needed.

- Perform travel related duties as needed to ensure adequate administration of the program.

- Performs other tasks as assigned.

Minimum Qualifications

Knowledge of

- Computer applications

- Work/Family issues

- Early Childhood and Child Care

- Community Resources

- Case Management with an emphasis on wraparound and facilitating services

Ability to

- Adapt Welfare regulation changes timely and accurately

- Address the needs and concerns of parents by empathizing appropriately and making referrals as needed

- Be flexible

- Work with families of diverse backgrounds and beliefs and adapt service delivery accordingly

- Problem solve in stressful situations

- Use excellent inter-personal skills, including intangible qualities (e.g., friendliness, openness, non-judgmental attitude, enthusiasm, etc.)

Special Requirements

- Bachelor degree in related field or equivalent experience in social work and/or early childhood education.

- At least three years of experience in community service or case management position

- Able to work with clients in crisis situations

- Bilingual (English/Spanish) preferred.

- Must have reliable transportation to and from work,

- Must possess a valid Nevada Driver's License and proof of insurance if utilizing a personal vehicle for company business

- Be physically capable of performing all job duties. This may include lifting up to 40 lbs. Requires repetitive key stroking; computer work; standing, sitting, and walking

- Work requires some weekend and evening hours.

- Requires some travel to Offices outside of the Reno Sparks area and may include training within and outside of the state.

- Able to pass complete background check.

Benefits

- Eligible to receive Cabinet benefits for full-time staff

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.