Position: Donor Engagement and Operations Manager

Department: Administration 

Pay Rate:  $69,660 - $72,000 Status: Exempt

Last Revised: 06.2026

Definition

The Donor Engagement and Operations Manager is responsible for overseeing development operations, grants management, donor and volunteer engagement systems, stewardship processes, and fundraising events to ensure a high-quality experience for supporters across the organization. This position owns the systems, processes, workflows, and team coordination that allow fundraising, grants, events, and engagement efforts to be effective, organized, and sustainable. The Donor Engagement Manager provides leadership and accountability across the development operations and engagement team and works closely with Programs, Finance, and Marketing to support organizational fundraising goals.

This is a full-time position, Monday through Friday, with occasional evenings and weekends required for events and engagement activities.

Supervision

Development operations and engagement staff, including coordinators, specialists, interns, and volunteers as assigned.

Duties

• Lead partnership development, cultivation, and stewardship efforts to secure and retain corporate and community partners.
• Build and maintain strong relationships with partners, donors, businesses, and community stakeholders to advance organizational goals.
• Develop and execute partnership strategies that increase revenue, visibility, and community engagement.
• Provide strategic leadership and oversight for the Art of Childhood (AOC) Gala, including partnership management, fundraising strategy, and overall event success.
• Manage and steward a portfolio of individual, foundation, corporate and community partners.
• Lead partnership development and execution oversight for Changemakers events while serving as a liaison to the Changemakers committee.
• Manage the approval process and oversight of third-party fundraising events, ensuring compliance with organizational policies, branding standards, and fundraising guidelines.
• Develop and maintain third-party fundraising resources, toolkits, and support materials for community partners.
• Provide strategic oversight and coordination of donor communications, stewardship activities, and engagement initiatives.
• Oversee programmatic events through cross-functional collaboration, ensuring alignment with organizational priorities and donor engagement opportunities.
• Review and approve all donor-facing and event-related communications in partnership with the Director of Donor Relations and Marketing team to ensure consistency and quality.
• Develop, monitor, and manage event and engagement budgets, ensuring responsible stewardship of organizational resources and achievement of revenue goals.
• Manage relationships with vendors, partners, contractors, and community members, including contract oversight and fulfillment of commitments.
• Provide leadership and oversight of donor engagement systems, CRM operations, reporting, and data management functions to ensure accuracy, efficiency, and alignment with fundraising goals.
• Provide leadership, workflow management, and cross-department coordination to ensure successful planning and execution of fundraising and engagement initiatives.
• Provide strategic oversight of community donation drives and engagement campaigns, while delegating day-to-day execution and logistics.
• Lead holiday program strategy, planning, coordination, and execution across the organization.
• Other duties as assigned.

Minimum Qualifications Needed:
Skills and Knowledge:

• Strong relationship-building, customer service, and communication skills, with the ability to interact professionally with donors, sponsors, volunteers, executives, community partners, and staff.
• Excellent organizational and project management skills, with the ability to manage multiple events, partnerships, timelines, and priorities simultaneously.
• Ability to lead cross-functional initiatives and coordinate collaborative efforts across departments to support fundraising and community engagement goals.
• Experience with partnership development, donor engagement, community outreach, fundraising events, or partnership management preferred.
• Strong leadership and team management skills, including the ability to provide direction, accountability, coaching, and support to staff and volunteers.
• High level of computer competency, including proficiency in Microsoft Office, with advanced Excel skills preferred (sorting, filtering, and pivot tables).
• CRM/database familiarity preferred, including experience maintaining donor records, supporting engagement efforts, and utilizing reporting tools.
• Strong problem-solving, decision-making, and organizational skills with a collaborative, solutions-oriented approach.
• Ability to manage vendor relationships, event logistics, budgets, and operational details while maintaining professionalism, organization, and attention to detail.
• Strong written and verbal communication skills with the ability to effectively represent The Children's Cabinet within the community.

Ability to:

• Exceptional verbal and written communication skills to interact effectively with donors, volunteers, and stakeholders.
• Strong leadership skills to effectively lead a high-performing team and hit fundraising goals and metrics.
• Active listening skills to understand and respond to the needs of the team as well as donors, volunteers, clients, and community members.
• Analyze data and draw conclusions regarding trends and areas for improvement.

Special Requirements:

• Bachelor's degree with 5 years of experience OR 10 years relevant work experience preferably in a customer service, nonprofit, or administrative role. Be able to pass a background check.
• Must have a reliable vehicle to get to and from work, events, and errands.
• Must possess a valid Nevada Driver's license, proof of insurance for utilizing a personal vehicle for company business, and a clean driving record.
• Must be capable of fulfilling all the physical aspects of the job including but not limited to: being able to lift and carry 50 lbs.; able to walk up and down stairs, repetitive keystroking (initiating and responding to e-mails; typing copy, etc.)
• Ability to work evenings and weekends. Some travel required; office visits and/or training.

Benefits

Eligible to receive Cabinet benefits for full-time staff.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.