Position: Family Access and Stabilization Manager
Pay Range: $69,660.19 - $76,245.89  Status: Exempt
Last Revised: 09/2025 Level: 5

Definition:

The Family Access and Stabilization Manager provides leadership and oversight for programs that address basic needs, stabilization, and safe connections for youth and families, including The Children's Cabinet Market, Community Navigation, Safe Place, and youth mentorship/outreach initiatives. This role ensures that individuals and families have seamless access to emergency support, crisis intervention, and community resources, while also strengthening pathways to long-term stability. The Manager will supervise a team of coordinators, case manager, specialists, and navigators; ensure program quality and compliance; and build strong community partnerships to expand access and impact. The position reports to the Youth and Family Success Director.

Distinguishing Characteristics

This position requires expertise in wraparound support, youth outreach, and community stabilization services. The Manager must demonstrate skill in leading multidisciplinary teams, applying evidence-based practices, managing programs that meet both immediate and long-term needs, and fostering collaborative partnerships.

Supervision Exercised

Coordinators, Case managers, Specialists, and Program Support Staff

Duties:

- Achieve a strong understanding of the agency mission, strategic focus areas, and contribute to organizational success.

- Oversee program operations for The Children's Cabinet Market, Community Navigation, Safe Place, and youth mentorship/outreach services.

- Ensure effective coordination of basic needs distribution, resource navigation, and crisis response, maintaining compliance with funder and agency requirements.

- Supervise, coach, and evaluate staff, ensuring professional growth and adherence to best practices.

- Develop and monitor program budgets in collaboration with the Director; review financial reports to ensure efficient resource use.

- Lead program planning, goal setting, and implementation to ensure quality service delivery and measurable outcomes.

- Foster strong partnerships with schools, law enforcement, community organizations, and service providers to enhance program reach.

- Ensure Safe Place maintains 24/7 accessibility for youth in crisis, including outreach and hotline coordination.

- Oversee data collection, reporting, and quality assurance across all programs; use data to inform improvements.

- Identify and pursue funding opportunities, assist with grant proposals, and ensure sustainability of assigned programs.

- Promote a culture of collaboration, inclusivity, and equity within programs and across departments.

- Represent the agency in community meetings, committees, and events to strengthen visibility and advocacy.

- Ensure family voice and choice is central across all programs, supporting family-driven and youth-guided planning processes.

- Monitor fidelity to the Magellan Wraparound Standards and other program requirements through structured audits, supervision, and outcome data.

- Develop program budgets, manage financial resources responsibly, and pursue funding opportunities to sustain and grow services.

- Collect, analyze, and report on outcome data across all programs, ensuring continuous quality improvement.

- Cultivate and maintain strong partnerships with courts, probation, child welfare, schools, and community providers to expand service access and reduce disparities.

- Recruit, hire, and evaluate program staff while fostering a supportive and professional growth environment.

- Provide regular updates to the Youth Support and Intervention Director on program performance, challenges, and opportunities for improvement.

- Monitor and evaluate program effectiveness, collecting data and feedback to inform continuous improvement efforts to Program Director.

- Provide regular reports and updates to the Youth Support and Intervention Director on program activities, outcomes, and challenges.

- Utilize data insights to identify areas for improvement and inform decision-making processes.

- Assist Program Director in budget planning and management for programs.

- Ensure efficient use of resources and adherence to financial guidelines through spending approvals and monthly review of program financial reports.

- Maintain accurate records of program activities, participant data, and evaluation results

Minimum Qualifications:

Knowledge of:

- Youth and family development, crisis intervention, and stabilization strategies

- Wraparound and strength-based case management

- Emergency and basic needs support systems

- Community resources and referral processes

- Evidence-based practices for youth engagement and outreach

- Program supervision, HR practices, and budget management

Ability to:

- Express ideas clearly and concisely both orally and in writing.

- Provide support and direction to department coordinators and team members

- Problem solve in stressful situations

- Keep appointments punctually, be organized and demonstrate follow through.

- Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly.

- Work collaboratively with staff and community agencies.

Special Requirements:

- Bachelor's degree in human services or closely relevant field, or equivalent experience.

- 5+ years experience in case management, social services, or related fields, with a strong understanding of family dynamics and community resources.

- Minimum 3 years of experience in supervision and management

- Must have reliable vehicle for work and possess a valid Nevada's Driver's License and proof of insurance for utilizing a personal vehicle for company business

- May be required to work some evenings and weekends.

- May be required to travel in state and out of state for training.

- Must be able to lift and carry up to 25 pounds.

- Must be able to walk up and down stairs.

License or Certificate

- Able to pass complete background check.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs. It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.

               Program Manager expectations: Collaboration/Advocacy/Respect/Equity&Diversity/Strengths

1. Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction, and motivating team members to perform at their best.

2. Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.

3. Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency's strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.

4. Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director. Monitors expenditures monthly and works with Program Director to project spending at fiscal year-end.

5. Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.

6. Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.

7. Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.

8. Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.

9. Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness.

10. Collaboration: Program managers need to foster a collaborative environment where team members can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.

11. Partnerships: Program managers need to identify key community partners and stakeholders who can contribute to or be affected by the program. By effectively collaborating with community partners and stakeholders, program managers can enhance the quality and impact of their programs, foster community support, and ensure that the programs are more responsive to the needs and priorities of the communities they serve.

12. Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program's participants.