FAMILY SUPPORT NAVIGATOR

Pay Rate:  $21.01 - $25.73    Status:  Non-Exempt

Last Revised:  06.2024

SUPERVISION:  None

Duties

Family Support Navigator will perform all duties assigned to General Case managers as well as:

• Complete intake with parents to achieve a comprehensive understanding of the unique needs of the family.
• Provide mental health referrals and/or enhanced referrals via warm hand-offs utilizing knowledge of community resources, database programs, and other information sources.
• Work with family to understand their insurance coverage options. If uninsured, provide the family with information on Medicaid and assist with the application.
• Assist families in navigating resources and support that meet their needs.
• Support families understanding eligibility requirements of various mental health support programs and how to access the required documentation if applicable.
• Assist families in selecting mental healthcare providers by providing information on types of licensure and professional qualifications, insurance requirements, and waitlist timeframes.
• Assist clients with scheduling and coordinating medical and behavioral health appointments
• Work with other Children's Cabinet services and community partners, including the Washoe County School District, to create a closed referral system to ensure families' needs are met.
• Use identified tools and assessments to serve families, including Columbia-Suicide Severity Rating Scale
• Use appropriate interpretation to support families whose first language is not English.
• Follow up with all clients on time to make sure needs are met.
• Track all contact and support given to families in the identified data system.
• Stay informed about new and existing resources and services in the community
• Participate in the development of consumer education materials (newsletters, tip sheets, calendars, brochures, etc.) based on the information needs of families.
• Perform other tasks as assigned.
• Performs other duties as assigned.

Minimum Qualifications:

Knowledge of

• Community services and supports for families including mental health providers and health insurance eligibility.
• Diversity, Equity, and Inclusion principles
• Trauma Informed Care practice principles
• Positive parenting concepts and work/life supports for families.
• Customer service skills and positive communication styles
• Computer programs including Microsoft Word, Excel, Power Point, database programs, etc., and the desire to learn.

Ability to:

• Communicate clearly and concisely both in writing and verbally.
• Be organized and use effective time management.
• Facilitate positive, strength-based communication with clients.
• Work collaboratively with staff and community agencies.
• Maintain confidentiality of client/agency information
• Understand and follow oral and written instructions.
• Work with adults and youth of diverse backgrounds and beliefs and adapt service delivery accordingly.
• Be able to understand and relate to clients' experiences and emotions and the complexities of mental health issues.

Job Requirements:

• Bachelor's degree in human services field or 4 years of experience in human services setting, community service setting, or case management position
• Bilingual (English/Spanish)  
• Experience in Mental Health services.
• Must have reliable transportation for work and possess a valid Nevada's Driver's License and proof of insurance for utilizing a personal vehicle for company business
• Must be able to lift and carry up to 25 pounds.
• Must be able to walk up and down stairs.

Benefits

Eligible to receive Cabinet benefits for full-time staff.

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The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.