Pay Range: $68,289 - $73,440 Status: Exempt
Last Revised: 07/2024 Level: 5
Definition
The Youth and Family Support Manager role encompasses a multifaceted approach to addressing the emergency and basic needs of families within the community and is responsible for wrap-around case management, family navigators, client entry point management, and Market coordination. This Manager ensures seamless access to vital services and oversees a team dedicated to providing comprehensive support, guiding families through various assistance programs, and connecting them with essential resources. With a commitment to empowering families, the Youth and Family Support Manager plays a crucial role in enhancing the well-being and stability of the community. In addition to program oversight, the Youth and Family Support Manager will also have primary responsibilities related to program funding, including emergency client funding, administration, staff supervision, and community relations. This position reports to the Youth Support and Intervention Director.
Distinguishing Characteristics
An understanding of child development, work, youth, and family issues, and wrap-around case management. Requires proven experience in case management, social services, or related fields, with a strong understanding of family dynamics and community resources. Demonstrated skills in leadership with experience in supervising and developing staff required.
Supervision Exercised - Coordinators, Specialists and Program Support Staff
Duties:
- Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives and contribute to the success of these areas.
- Read, understand, and apply all agency and department policy and procedures set forth by the Agency Handbook
- Oversee wrap-around case management services for families in need, ensuring comprehensive support tailored to individual requirements.
- Manage a team of family navigators and wrap around family case managers, providing guidance and support in assisting families with accessing vital services and resources.
- Supervise front desk operations, ensuring efficient client intake processes and maintaining a welcoming environment for families seeking assistance.
- Coordinate pantry operations, including inventory management, distribution, and volunteer coordination, to ensure families have access to essential food resources.
- Foster a positive and supportive work environment conducive to professional growth and development.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Recruit, hire, evaluate job performance and contribute to staff development for direct reports
- Collaborate with community partners and stakeholders to expand service offerings and enhance resource accessibility for families.
- Develop and implement strategies to address the unique needs of youth within the community, fostering positive development and support networks.
- Monitor and evaluate program effectiveness, collecting data and feedback to inform continuous
improvement efforts to Program Director. - Provide regular reports and updates to the Youth Support and Intervention Director on program
activities, outcomes, and challenges. - Utilize data insights to identify areas for improvement and inform decision-making processes.
- Assist Program Director in budget planning and management for programs.
- Ensure efficient use of resources and adherence to financial guidelines through spending approvals
and monthly review of program financial reports. - Maintain accurate records of program activities, participant data, and evaluation results.
Minimum Qualifications
Knowledge of:
- Child development, youth support and work/family issues.
- Equity and disparities in utilization of support services.
- Comprehensive Case Management.
- Community Resources.
- Best practices in Supervision/Management.
- HR practices and wage and hour regulations.
- Program budgets.
Ability to:
- Express ideas clearly and concisely both orally and in writing.
- Provide support and direction to department coordinators and team members.
- Problem solve in stressful situations.
- Keep appointments punctually, be organized and demonstrate follow through.
- Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly.
- Work collaboratively with staff and community agencies.
Special Requirements
- Bachelor's degree in human services or closely relevant field. If you have the required equivalent experience, you may be considered for employment without the required bachelor's or other college degree.
- 5+ years experience in case management, social services, or related fields, with a strong understanding of
family dynamics and community resources.
- Minimum 3 years of experience in supervision and management
- Must have reliable transportation for work and possess a valid Nevada's Driver's License and proof of
insurance for utilizing a personal vehicle for company business
- May be required to work some evenings and weekends.
- May be required to travel in state and out of state for training.
- Must be able to lift and carry up to 25 pounds.
- Must be able to walk up and down stairs.
License or Certificate
- Able to pass complete background check
Benefits
- Eligible to receive Cabinet benefits for full-time staff
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Program Manager Expectations: Collaboration/Advocacy/Respect/Equity & Diversity/Strengths
- Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction and motivating team members to perform at their best.
- Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.
- Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency’s strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.
- Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director. Monitors expenditures monthly and works with Program Director to project spending at fiscal year-end.
- Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.
- Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.
- Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.
- Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.
- Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness.
- Collaboration: Program managers need to foster a collaborative environment where team members can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.
- Partnerships: Program managers need to identify key community partners and stakeholders who can contribute to or be affected by the program. By effectively collaborating with community partners and stakeholders, program managers can enhance the quality and impact of their programs, foster community support, and ensure that the programs are more responsive to the needs and priorities of the communities they serve.
- Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program’s participants.
Overall, program managers play a critical role in driving the success of program(s) within an organization by providing leadership and effective management throughout the program.
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The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their
race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap,
disability, familial status, political affiliation or beliefs.
It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and
the Children's Cabinet.
