Position: Program Coordinator - Parent Services
Starting Pay Rate: $26.80-$30.39 Status: Non-Exempt
Last Revised: 6/2025 Level: 4

Definition

Parent Services Coordinator directs the day-to-day operations of parent support services in southern Nevada. This includes providing direct services to support Wraparound Case Managers and Resource and Referral (R&R) Specialists, scheduling of staff, coverage, parent referrals, case planning, referrals to community resources, etc. The Program Coordinator is responsible for case audits and assisting with completing monthly reports and outcomes to ensure program integrity.

Supervision Exercised

R&R Specialists, Wraparound Case Managers.

Duties

- Achieve an understanding of agency mission, strategic focus areas, culture, and overall goals and objectives and contribute to the success of these areas

- Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and CCR&R Program Manual

- Achieves a high level of understanding of the Child Care State Manual and implements consistently while guiding assigned staff

- Responsible for managing the statewide child care subsidy wait list

- Provide support to staff to assess the needs of families and work with other Cabinet services and community partners to create a closed referral system to ensure the needs of parents are met

- Assist staff with reviewing emergency needs and rental assistance requests when available

- Provide coverage to Case Managers and support families through evidence-based case management

- Responsible for the auditing of client files, computerized case management, and overall compliance with Child Care Subsidy Program regulations

- Works with Manager to update policies and procedures to meet funder requirements ensuring best practices and current research is included

- Achieves knowledge of funding source(s) and program reporting requirements

- Enters, updates, and monitors computerized client databases(s) for the identified program and uses this information to update monthly outcomes

- Evaluates measurable outcomes to identify trends in programming and provide recommendations to Manager based on these trends

- Assist parents with complaints about program and/or child care services, mediate as needed, and advise parents of proper procedure for resolution of grievances

- Under supervision of Program Manager, monitor program budget line items to achieve objectives within budgeted amounts

- Responsible for the training and orientation of new specialists to include data systems, DWSS program requirements, evidence-based case management, and standard operating procedures

- Provide leadership and support to assigned staff, including their overall supervision, performance planning and evaluation

- Models communication and behavior that aligns with The Children's Cabinet culture, guiding principles, and values

- Lead team meetings and attend and participate and agency staff meetings and other events

- Assist in the ongoing strengthening of the Cabinet's partnership with DWSS

- Performs other tasks as assigned

Minimum Qualifications

Knowledge of

- Knowledge of child development, quality child care, and work/family issues

- Computer applications

- Case Management procedures

- Community Resources

- Best practices in Supervision/Management

Ability to

- Express ideas clearly and concisely both orally and in writing

- Provide support and direction to assigned staff

- Work collaboratively with staff and community agencies.

- To address difficult clients and situations in a professional, calm manner

- Be flexible in a fast-paced environment

- Implement regulation changes in a timely manner

- Follow evidence-based practices for case management

- Keep appointments punctually, be organized and demonstrate follow through

- Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly

- Be physically capable of performing all job duties, which may require lifting up to 40 pounds

Special Requirements

- Bachelor's degree in human service field or equivalent experience and education in human services

- Minimum one year of supervisory experience

- Must have reliable transportation, possess a valid Nevada Driver's License, and have current insurance if using a personal vehicle for company work

- Requires travel in state and out of state for training and/or home visits

License or Certificate

Able to pass complete background check

Benefits

Eligible to receive Cabinet benefits for full-time staff

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and The Children's Cabinet.

Program Coordinator expectations: Collaboration/Advocacy/Respect/Diversity/Strengths

1. Planning and Coordination: Program Coordinators are responsible for planning, organizing, and coordinating day to day program operations. This includes developing timelines, setting goals, and ensuring that all activities are executed efficiently.

2. Communication: Effective communication is essential for a Program Coordinator. They need to communicate with team members and participants to ensure everyone is informed about program activities, expectations, and updates.

3. Team Management: Program Coordinators oversee a team of staff and/or volunteers involved in implementing the program. This may involve assigning tasks, providing guidance and support, and ensuring that everyone is working towards the program's objectives.

4. Leadership: Program Coordinators are expected to guide their individual team members to understand their program outcomes, agency policies and procedures, and agency culture.

5. Budget Knowledge: Depending on the program, Program Coordinators may be responsible for providing input on programmatic needs and knowing their budgets and allocating resources appropriately. This could involve monitoring expenses and ensuring that the program operates within its financial constraints in conjunction with their Program Manager.

6. Quality Assurance: Must be able to use program data to identify if programs are meeting objectives and goals as well as review data to identify missing or inconsistent data.

7. Evaluation and Reporting: Program Coordinators assess the effectiveness of the program by collecting and analyzing data, feedback, and other relevant information. They will use this data to improve program implementation. They are responsible for preparing reports for their Program Managers so they may analyze to support continuous improvements.

8. Problem-Solving: Program Coordinators must be able to identify issues or challenges that arise during program implementation and develop solutions to address them promptly and address with their Program Managers. This requires critical thinking, creativity, and the ability to adapt to changing circumstances.

9. Compliance and Documentation: Program Coordinators need to ensure compliance with relevant laws, regulations, and organizational policies. They are also responsible for maintaining accurate documentation and records related to the program's activities and supervisory related documentation.

10. Relationship Building: Building and maintaining positive relationships with team members is crucial for the success of the program. Program Coordinators need to solicit feedback, conduct evaluations, and implement changes based on lessons learned to achieve program goals.

11. Partnerships: Building and maintaining positive relationships with partners and participants is crucial for the success of the program. Program Coordinators need to collaborate with external organizations and community members, and engage in outreach to achieve program goals.

12. Adherence to Mission and Values: Program Coordinators are responsible for ensuring that the program aligns with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Manager, while also meeting the specific needs of the program participants.

Overall, being a Program Coordinator requires a diverse skill set, including strong organizational, communication, leadership, and problem-solving skills, as well as a commitment to the mission and goals of the program and organization.