Position: Safe Place Coordinator

Salary Rate- $26.27-$29.79

Status: Non-Exempt

The Safe Place Coordinator is a leadership role dedicated to ensuring the safety, well-being, and support of youth in crisis. This position oversees the Safe Place program's staff and key initiatives, including managing the 24-hour crisis hotline, coordinating case management services, and leading street outreach efforts for runaway and homeless youth in Washoe County. The Coordinator works closely with staff, volunteers, and community partners to provide Safe Place locations, connect youth to essential resources, and provide crisis intervention. Additional responsibilities include program evaluation, compliance oversight, budget management, data analysis, youth advocacy, and program development to enhance services and community outreach.

Supervision Exercised

Supervision of program Case Managers, volunteers, Specialists, and Interns

Duties

• Support staff in understanding and aligning with The Children's Cabinet's mission, goals, and strategic objectives.
• Supervise Safe Place Case Managers, including offsite and remote supervision.
• Model professional communication and workplace behavior.
• Provide staff training in crisis response protocols, case management best practices, and program procedures.
• Develop and implement policies and procedures that align with best practices and funder requirements.
• Maintain knowledge of funding sources, reporting requirements, and compliance expectations.
• Support staff in conducting assessments, screenings, and referrals to community resources.
• Serve as a point of contact for staff navigating crisis situations.
• Conduct case audits and staffings to ensure compliance with program requirements and best practices.
• Coordinate and oversee targeted outreach to identify and engage youth and families in need of services.
• Build and maintain positive relationships with community partners, schools, law enforcement, and service providers.
• Engage in outreach efforts to expand program impact and strengthen partnerships with key stakeholders.
• Maintain accurate client records in Safe Place databases.
• Complete quarterly reports on Safe Place outreach and program data.
• Evaluate program effectiveness using data analysis, feedback, and measurable outcomes.
• Identify trends and gaps in services and implement improvements accordingly.
• Ensure data consistency and compliance with organizational and funding requirements.
• Maintain accurate documentation and records related to program activities, case management, and supervisory duties.
• Manage program budget under the supervision of the Program Manager/Director.
• allocation.
• Work collaboratively with the Program Manager to assess financial sustainability and identify funding needs.
• Conduct performance evaluations and provide regular feedback to team members.
• Foster a collaborative team environment and address challenges with problem-solving strategies.
• Provide transportation for eligible clients when required.

Knowledge of:

• Community agencies and resources, and an understanding of the problems facing children, youth, and families.
• Family and youth relationship issues
• Appropriate interactions with youth and families
• Case Management skills
• Leadership skills including sound decision making, crisis management techniques, staff motivation and being a self-motivated team player.
• Computer applications and the desire to learn new programs.
• Crisis management

Ability to

• Express ideas clearly and concisely both orally and in writing.
• Work with adults and youth of diverse backgrounds and beliefs.
• Problem solves in stressful situations
• Keep appointments punctually, be organized and demonstrate follow through.
• Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly.
• Work collaboratively with staff and community agencies.

Education and Experience:

• Bachelor's degree and at least three years' work experience, which includes program planning, case management, and crisis management experience. Experience in areas such as middle and high school education, work force development, juvenile justice, and family focused support is preferred. Equivalent experience may be substituted for the degree.
• Supervisory experience is highly preferred.

Stipulations:

• Must have reliable vehicle for work and off-site outreach and events;
• Must possess a valid Nevada Driver's License, and have current insurance for using a personal vehicle for company work;
• Must be able to lift and carry 25lbs; walk up and down stairs; get up and down on the floor; possess fine and gross motor skills; repetitive motion when inputting data
• Requires occasional weekend and evening hours.
• Requires travel in state and out of state for training and/or home visits.
• Must complete and pass background check

Benefits:

Eligible to receive Cabinet benefits for full-time staff.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.

Program Coordinator expectations: Collaboration/Advocacy/Respect/Inclusion/Strengths
1. Planning and Coordination: Program Coordinators are responsible for planning, organizing, and coordinating day to day program operations. This includes developing timelines, setting goals, and ensuring that all activities are executed efficiently.
2. Communication: Effective communication is essential for a Program Coordinator. They need to communicate with team members and participants to ensure everyone is informed about program activities, expectations, and updates.
3. Team Management: Program Coordinators oversee a team of staff and/or volunteers involved in implementing the program. This may involve assigning tasks, providing guidance and support, and ensuring that everyone is working towards the program's objectives.
4. Leadership: Program Coordinators are expected to guide their individual team members to understand their program outcomes, agency policies and procedures, and agency culture.
5. Budget Knowledge: Depending on the program, Program Coordinators may be responsible for providing input on programmatic needs and knowing their budgets and allocating resources appropriately. This could involve monitoring expenses and ensuring that the program operates within its financial constraints in conjunction with their Program Manager.
6. Quality Assurance: Must be able to use program data to identify if programs are meeting objectives and goals as well as review data to identify missing or inconsistent data.
7. Evaluation and Reporting: Program Coordinators assess the effectiveness of the program by collecting and analyzing data, feedback, and other relevant information. They will use this data to improve program implementation. They are responsible for preparing reports for their Program Managers so they may analyze to support continuous improvements.
8. Problem-Solving: Program Coordinators must be able to identify issues or challenges that arise during program implementation and develop solutions to address them promptly and address with their Program Managers. This requires critical thinking, creativity, and the ability to adapt to changing circumstances.
9. Compliance and Documentation: Program Coordinators need to ensure compliance with relevant laws, regulations, and organizational policies. They are also responsible for maintaining accurate documentation and records related to the program's activities and supervisory related documentation.
10. Relationship Building: Building and maintaining positive relationships with team members is crucial for the success of the program. Program Coordinators need to solicit feedback, conduct evaluations, and implement changes based on lessons learned to achieve program goals.
11. Partnerships: Building and maintaining positive relationships with partners and participants is crucial for the success of the program. Program Coordinators need to collaborate with external organizations and community members, and engage in outreach to achieve program goals.
12. Adherence to Mission and Values: Program Coordinators are responsible for ensuring that the program aligns with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Manager, while also meeting the specific needs of the program participants.
Overall, being a Program Coordinator requires a diverse skill set, including strong organizational, communication, leadership, and problem-solving skills, as well as a commitment to the mission and goals of the program and organization.