Subsidy Specialists assist families with subsidy applications, establish initial eligibility for programs, enroll families into the program, assist families with the selection of a child care program and provide on-going case management. Subsidy Specialists are detail oriented and able to implement eligibility criteria changes timely and accurately.
Supervision Exercised
None
Duties
Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives. Contribute to the success of these areas.
Read, understand, and apply all agency and department policy and procedures set forth in both the Agency Handbook and CCR&R Program Manual.
Accept and return phone calls from families requesting child care services provide program guidelines, application process and determine initial eligibility for programs.
Enroll eligible families by obtaining necessary documentation and informing parents of their rights and responsibilities.
Provide continuing case management service - obtaining updates on employment, training and income; re-certifying families as required by program guidelines; and making referrals to additional community resources and following up with families to ensure they receive the additional services needed.
Process termination of coverage for families no longer eligible for services, including notification of providers.
Collect and maintain statistics necessary for program compliance, enrollment options and reports.
Assist parents with complaints about program and/or child care services, mediate as needed, and advise of proper procedure for resolution of grievances.
Assist with Child Care Resource and Referral process as needed.
Assist with Front Desk Coverage schedules
Perform travel related duties as needed to ensure adequate administration of the program.
Performs other tasks as assigned.
Minimum Qualifications
Knowledge of
Computer applications
Work/Family issues
Early Childhood and Child Care
Community Resources
Basic Case Management
Ability to Adapt Welfare regulation changes timely and accurately
Address the needs and concerns of parents by empathizing appropriately and making referrals as needed
Be flexible
Work with the public using appropriate customer service skills
Special Requirements
Bachelor degree in related field or equivalent experience in social work and/or early childhood education
Able to work with clients in crisis situations
Bilingual (English/Spanish) preferred.
Must have reliable transportation to and from work.
Must possess a valid Nevada Driver's License and proof of insurance if utilizing a personal vehicle for company business
Be physically capable of performing all job duties. This may include lifting up to 40 lbs. Requires repetitive key stroking; computer work; standing, sitting, and walking
Work requires some weekend and evening hours.
Requires some travel to Offices outside of the Reno Sparks area and may include training within and outside of the state.
Able to pass complete background check.
Benefits
Eligible to receive Cabinet benefits for full-time staff
The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.
It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.
