Position: Safe Talk for Teens Program Operations Specialist
Last Revised: 10/2026  Status: Non-Exempt

Definition
The Safe Talk for Teens Program Operations Specialist serves as a primary point of contact for individuals and families seeking support through The Children's Cabinet's Safe Talk for Teens (STFT) program and is responsible for ensuring the smooth and efficient day-to-day operation of the STFT office. This full-time position is the main point of contact for facility logistics, STFT master calendar scheduling, confidential client/program record keeping, contractor invoicing, grant data collection, compliant tracking, and high-quality service delivery.

Supervision Exercised: None

Duties

• Develop a strong understanding of the agency's mission, strategic priorities, and overall objectives.
• Read, understand, and follow all agency policies outlined in the Agency Handbook.
• Conduct client intakes and initial needs assessments to identify appropriate internal and external services including management.
• Provide facilitative resource navigation and high-quality closed-loop referrals based on family and individual needs.
• Facilitate full-cycle recruitment workflows, coordinate interview schedules, and manage family intake documentation.
• Systematically collect, track, and input quantitative and qualitative program data required for grant metrics, reporting, and financial auditing.
• Establish, organize, and audit paper and electronic client records while enforcing strict HIPAA compliance and privacy standards.
• Organize, synchronize, and manage master program calendars, staff coverage schedules, meeting room reservations, and client appointments.
• Serve as the STFTs main point of contact for issues related to the office space, supplies, equipment, and administrative protocols, daily office operations, facility management, vendor communications, and contractor needs.
• Utilize agency-approved tools and documentation to support closed-loop referral tracking, including those with limited English proficiency.
• Follow up with clients to ensure services were received and needs were addressed.
• Develop and maintain strong community partnerships by identifying, vetting, and tracking local resources that align with client needs and agency goals. Actively contributes to building a responsive and informed referral network.
• Assist with guiding and supporting interns or volunteers as needed.
• Perform other duties as assigned
• Microsoft Office Suite (Word, Excel, PowerPoint) and basic database use; willingness to learn new platforms.
• Community resources and services relevant to families.
• Electronic record keeping and HIPPA compliance.
• Master calendar and appointment scheduling.
• Deliver exceptional customer service in person, over the phone, and via email.
• Communicate effectively both verbally and in writing.
• Demonstrate strong organizational skills and manage time efficiently.
• Build rapport and communicate with diverse populations with empathy and cultural competence.
• Collaborate with colleagues, community organizations, and multidisciplinary teams.
• Adjust communication and support strategies to meet varying client needs and backgrounds.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.
• High school diploma. An associate degree or bachelors degree is preferred in a related field (e.g., social work, criminal justice, human services) or equivalent combination of education and experience.
• At least one year of experience in community services, navigation, or support roles.
• Bilingual (English/Spanish) required.
• Must be physically capable of performing all job duties. This may include lifting up to 40 lbs.; bending; standing; sitting; and walking up and down stairs (to conduct home visits); repetitive hand motion (completing forms and inputting data).
• Must have a reliable vehicle for work to attend community events, errands and trainings and clean driving record
• Must possess a NV Driver License and hold proof of car insurance for utilizing personal vehicle for company business
• Occasional after hours or weekend work to accommodate special events and/or client availability.
• Able to pass complete background check
• Must possess a valid Nevada Drivers License, proof of insurance, and a clean driving record                                                  Eligible to receive Cabinet benefits for full-time staff

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs.

It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children?s Cabinet.