Position: Youth and Family Support Manager
Pay Range: $71,750.00- $78,533.27
Status: Exempt
Last Revised: 10/2026 Level: 5

Definition:
The Youth and Family Support Manager is responsible for overseeing and coordinating four core programs within the Youth Support & Intervention Department: High-Fidelity Wraparound (HFWA), Case Management (CM), Safe@Home (S@H), and Positive Pathways to Re-Entry (PP2R). Together, these programs ensure holistic, individualized, and strength-based care for youth and families, emphasizing family unification, stabilization, prevention of out-of-home placement, and successful re-entry from systems involvement.

The Manager provides leadership for a team of case managers, navigators, and specialists delivering services grounded in evidence-based models. Each program has a distinct focus:
- High-Fidelity Wraparound (HFWA) Case Management: A structured, evidence-based planning process guided by the National Wraparound Institute (NWI) with Magellan Wraparound Fidelity Standards, ensuring services are family-driven, strengths-based, team-based, culturally responsive, and outcome-focused.
- Case Management: delivers holistic, family-driven services that promote stability, reduce barriers, and empower families to achieve self-sufficiency. The program is designed to support youth and families through an evidence-based, strengths-focused model.
- Safe@Home: In partnership with DCFS, this family preservation program supports families in rural Nevada to stabilize home environments, prevent removal, and strengthen natural supports during times of crisis.
- Positive Pathways to Re-Entry (PP2R): A re-entry support program for justice-involved youth, focusing on family reunification, educational re-engagement, workforce preparation, and reducing recidivism. This program works with WCJS and China Springs/Auara Pines Youth Camps.

This position plays a critical role in advancing family stability, empowering youth and caregivers, and building collaborative community partnerships to improve long-term outcomes. This role includes oversight of programs and staff, with assignments and reporting structures that may shift in response to funding and organizational priorities. The Youth and Family Support Manager reports to the Youth and Family Success Director.

Distinguishing Characteristics
An understanding of child and human development, work, youth, and family issues, and high-fidelity wraparound case management. Requires proven experience in working with the family court systems, case management, social services, or related fields, with a strong understanding of family dynamics and community resources. Demonstrated skills in leadership with experience in supervising and developing staff required.

Supervision Exercised
Coordinators, Case Managers, Subsidy Case Managers and Program Support Staff

Duties:

• Achieve an understanding of agency mission, strategic focus areas and overall goals and objectives and contribute to the success of these areas.
• Provide direct oversight and management of assigned programs above.
• Supervise coordinators, case managers, and program staff, with coaching and professional development aligned to wraparound fidelity, motivational interviewing, trauma-informed care, and cultural humility.
• Ensure family voice and choice is central across all programs, supporting family-driven and youth-guided planning.
• Guide Hi-Fi Wraparound (HFWA) team facilitation by ensuring the inclusion of natural supports, caregivers, and cross-system partners (probation, child welfare, schools, behavioral health).
• Oversee Safe@Home interventions that focus on family preservation and crisis stabilization, preventing out-of-home placements whenever safely possible.
• Direct Positive Pathways to Re-Entry strategies that build family-centered re-entry plans, reconnect youth with school or workforce pathways, and promote long-term stability.
• Monitor fidelity to National Wraparound Standards and other program requirements through structured audits, reflective supervision, and outcome data.
• Monitor and evaluate program effectiveness, collecting data and feedback to inform continuous improvement efforts to Program Director.
• Develop program budgets, manage financial resources, and help identify funding to sustain and grow services.
• Cultivate and maintain strong partnerships with courts, probation, child welfare, schools, and community providers to expand service access and reduce disparities.
• Recruit, hire, and evaluate program staff while fostering a supportive and professional growth environment.
• Provide regular updates to Program Director on program performance, challenges, and improvement opportunities.
• Assist Program Director in budget planning and management for programs.
• Ensure efficient use of resources and adherence to financial guidelines through spending approvals and monthly review of program financial reports.
• Maintain accurate records of program activities, participant data, and evaluation results
• Develop the framework, policies, and procedures necessary to establish Case Management services as Medicaid-reimbursable programs.
  
  Minimum Qualifications:
  
  Knowledge of:
• Family courts and re-unification
• Child development, youth support and work/family issues
• Equity and disparities in utilization of support services
• Comprehensive case management and knowledge of community resources
• Best practices in staff supervision and program management
• HR practices and wage and hour regulations
• Program budgets
• Medicaid billing
  
  Ability to:
• Express ideas clearly and concisely both orally and in writing.
• Problem solve in stressful situations
• Keep appointments punctually, be organized and demonstrate follow through.
• Work with adults of diverse backgrounds and beliefs and adapt service delivery accordingly.
• Work collaboratively with staff and community agencies.
  
  Special Requirements:
• Bachelor's degree in human services or closely relevant field, or equivalent experience.
• 5+ years experience in case management, social services, or related fields, with a strong understanding of family dynamics and community resources.
• Minimum 3 years of experience in supervision and management
• Must have reliable vehicle for work and possess a valid Nevada's Driver's License and proof of insurance for utilizing a personal vehicle for company business
• May be required to work some evenings and weekends.
• May be required to travel in state and out of state for training.
• Must be able to lift and carry up to 25 pounds.
• Must be able to walk up and down stairs.
  
  License or Certificate:
• Able to pass complete background check.
  
  The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs. It is the policy of The Children's Cabinet, Inc. that all employees are employed at will of both the employee and The Children's Cabinet.
  
  
  Program Manager Expectations: Collaboration/Advocacy/Respect/Equity & Diversity/Strengths
  Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction, and motivating team members to perform at their best. 
  Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.
  Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency's strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.
  Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director. Monitors expenditures monthly and works with Program Director to project spending at fiscal year-end.
  Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.
  Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.
  Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.
  Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.
  Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness. 
  Collaboration: Program managers need to foster a collaborative environment where team members can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.
  Partnerships: Program managers need to identify key community partners and stakeholders who can contribute to or be affected by the program. By effectively collaborating with community partners and stakeholders, program managers can enhance the quality and impact of their programs, foster community support, and ensure that the programs are more responsive to the needs and priorities of the communities they serve.
  Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program's participants.
  
  Overall, program managers play a critical role in driving the success of program(s) within an organization by providing leadership and effective management throughout the program(s).