Position: Youth and Family Access and Stabilization Manager

Pay Range: $71,750 - $78,533.27

Status: Exempt

Last Revised: 10/2026

Level: 5

Definition:

The Youth and Family Access and Stabilization Manager provides leadership and oversight for programs that address basic needs, crisis intervention, early intervention, prevention, and stabilization for youth and families. Programs include The Children's Cabinet Market, Community Navigation, Safe Place, Safe Talk for Teens, and youth mentorship and outreach initiatives. This role ensures individuals and families have seamless access to emergency support, confidential youth support services, community resources, and pathways to long-term stability.

The Manager supervises coordinators, case managers, specialists, ambassadors, front desk staff, and community navigators; ensures program quality and compliance; and builds strong community partnerships to expand access and impact. The position reports to the Youth Success Director.

Supervision Exercised

Coordinators, Case Managers, Specialists, Ambassadors, Front Desk staff, and Interns

Duties:

Develop a strong understanding of the agency's mission, strategic focus areas, policies, and procedures, and contribute to organizational success.

Provide leadership and oversight for The Children's Cabinet Market, Community Navigation, Safe Place, Safe Talk for Teens, youth mentorship and outreach services.

Ensure effective program operations, quality service delivery, measurable outcomes, and compliance with agency and funder requirements.

Lead program planning, goal setting, and implementation to ensure services are responsive to the needs of youth and families and aligned with agency priorities.

Oversee the coordination of basic needs assistance, resource navigation, intake and assessment processes, crisis intervention, and stabilization services, ensuring timely access to appropriate resources and support.

Ensure Safe Place maintains 24/7 accessibility for youth in crisis, including oversight of crisis response protocols, hotline coordination, emergency services, and community outreach.

Oversee Safe Talk for Teens, ensuring the delivery of confidential, strengths-based early intervention and prevention services that promote healthy coping skills, positive decision-making, goal setting, emotional well-being, and healthy relationships. Ensure appropriate screening, referrals, and coordination with counseling and other supportive services when additional needs are identified.

Support the development and implementation of youth-centered prevention, mentorship, youth council and outreach strategies that strengthen protective factors, promote positive youth development, and connect youth and families with appropriate community resources.

Ensure coordinated service delivery across programs, including consistent intake practices, needs assessments, referrals, and warm handoffs to internal and external services.

Promote family-driven and youth-guided practices that prioritize individual strengths, family voice and choice, and meaningful participation in service planning and decision-making.

Ensure adherence to applicable program standards, confidentiality requirements, mandated reporting obligations, and safety protocols through staff supervision, case reviews, and quality assurance activities.

Recruit, hire, supervise, coach, and evaluate program staff, establishing clear expectations, supporting professional development, and fostering a collaborative, inclusive, and supportive work environment.

Develop and monitor program budgets in collaboration with the Youth Success Director, including spending approvals, monthly financial reviews, and responsible allocation of resources.

Identify funding opportunities, contribute to grant development and proposals, and support the financial sustainability and growth of assigned programs.

Oversee program documentation, data collection, reporting, and performance monitoring to ensure accurate records, compliance with funder requirements, and measurable program outcomes.

Evaluate program effectiveness through data analysis, case reviews, participant feedback, and outcome measures; identify service gaps and implement strategies for continuous quality improvement.

Cultivate and maintain strong partnerships with schools, law enforcement, courts, probation, child welfare, community organizations, and service providers to strengthen coordinated services, expand access, and reduce barriers for youth and families.

Represent The Children's Cabinet in community meetings, committees, outreach activities, and events to strengthen partnerships, promote program awareness, and advocate for the needs of youth and families.

Provide regular updates to the Youth Success Director regarding program performance, outcomes, staffing, budgets, challenges, and opportunities for improvement.

Minimum Qualifications

Knowledge of:

Youth and family development, including adolescent social and emotional development.

Trauma-informed, strengths-based, and youth-centered practices.

Crisis intervention, early intervention, prevention, and stabilization strategies.

Positive youth development, healthy coping skills, and protective factors.

Wraparound and strengths-based case management practices.

Emergency and basic needs support systems.

Community resources, coordinated intake, needs assessments, and referral processes.

Confidentiality, mandated reporting, and safety protocols when serving minors.

Evidence-informed practices for youth engagement, mentorship, and community outreach.

Program supervision, human resources practices, budget management, and performance evaluation.

Ability to:

Communicate effectively and professionally, both orally and in writing, with staff, youth, families, community partners, and stakeholders.

Provide leadership, guidance, coaching, and accountability to program coordinators and team members.

Think strategically, identify opportunities for improvement, and develop solutions to complex programmatic and operational challenges.

Exercise sound judgment, problem-solving, and decision-making skills, particularly in crisis situations.

Plan, organize, and prioritize competing responsibilities while overseeing multiple programs, staff, and service delivery needs.

Build collaborative relationships with community partners and multidisciplinary teams to strengthen service coordination and access.

Support trauma-informed, strengths-based, and culturally responsive services for youth and families from diverse backgrounds.

Interpret program data, evaluate outcomes, and implement improvements to strengthen program quality and effectiveness.

Manage program resources responsibly, monitor budgets, and ensure compliance with agency policies and funding requirements.

Adapt to changing program needs, demonstrate initiative, and maintain accountability for timely follow-through and results.

Special Requirements:

Bachelor's degree in human services or closely relevant field, or equivalent experience.

5+ years experience in case management, social services, or related fields, with a strong understanding of family dynamics and community resources.

Minimum 3 years of experience in supervision and management

Demonstrated experience managing multiple programs, managing service delivery, and working collaboratively with community partners.

Must have reliable vehicle for work and possess a valid Nevada's Driver's License and proof of insurance for utilizing a personal vehicle for company business & clean driving record

Will be required to work some evenings and weekends.

May be required to travel in state and out of state for training.

Must be able to lift and carry up to 25 pounds.

Must be able to walk up and down stairs.

License or Certificate

Able to pass complete background check.

The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, gender identity, color, religion, veteran status, national origin, age, handicap, disability, familial status, political affiliation or beliefs. It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet.

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Program Manager expectations: Collaboration/Advocacy/Respect/Equity&Diversity/Strengths

Team Development: Managers need to be able to develop competencies and professional development for their teams. This involves setting clear expectations, providing direction, and motivating team members to perform at their best.

Leadership: Program managers are expected to provide strong leadership to their teams, inspiring and guiding them towards achieving program goals.

Planning and Organization: They are responsible for developing comprehensive plans for the programs, including defining goals, timelines, budgets, and resource allocation to align with the agency's strategic plan. Effective organizational skills are crucial for managing multiple tasks and priorities.

Budget Management: Program managers are responsible for allocating resources, including budget, personnel, and materials, to ensure that programs are adequately resourced to meet their objectives in conjunction with the Program Director. Monitors expenditures monthly and works with Program Director to project spending at fiscal year-end.

Risk Management: Program managers need to identify and mitigate risks that may impact the successful delivery of programs within their program. This includes developing risk management plans, monitoring risks throughout the program lifecycle, and implementing strategies to minimize their impact.

Quality Assurance: Program managers are responsible for ensuring that deliverables meet quality standards and adhere to program requirements. This involves establishing quality assurance processes, conducting regular reviews, and addressing any issues that arise with the Program Director.

Communication: Effective communication is critical for program managers to ensure that all team members, Program Director, and stakeholders are informed and aligned. This includes written communication, such as status reports and documentation, as well as verbal communication, such as meetings and presentations.

Adaptability: Program managers must be adaptable and able to navigate changes and uncertainties that may arise in their program(s). This includes adjusting plans and priorities as needed to ensure successful program delivery and that the Program Director is informed.

Continuous Improvement: Program managers should continuously seek opportunities to improve processes, methodologies, and outcomes within their programs. This involves input on clear models and research as well as gathering feedback, analyzing performance metrics, and implementing changes to drive greater efficiency and effectiveness.

Collaboration: Program managers need to foster a collaborative environment where team members can work together effectively towards common goals. This involves promoting open communication, resolving conflicts, and encouraging teamwork.

Partnerships: Program managers need to identify key community partners and stakeholders who can contribute to or be affected by the program. By effectively collaborating with community partners and stakeholders, program managers can enhance the quality and impact of their programs, foster community support, and ensure that the programs are more responsive to the needs and priorities of the communities they serve.

Adherence to Mission and Values: Program Managers are responsible for ensuring that the programs align with the organization's mission, values, and strategic objectives. They should work towards fulfilling the organization's overarching goals, in conjunction with their Program Director, while also meeting the specific needs of the program's participants.

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